Social CRM is an evolution of CRM, which uses social media services, techniques, and technology to enable organizations engage with their target customers. It is a business strategy, supported by technology platform, business processes, and social network, which helps to engage customers in a collaborative manner to provide mutual benefits to both parties. Social CRM has various applications including marketing, sales, customer services, social engagement with prospective customers, and social support to customers.
Global Social Customer Relationship Management (CRM) Software market projected to grow at a CAGR of +38% during forecast period
This study report on global Social Customer Relationship Management (CRM) Software market throws light on the crucial trends and dynamics impacting the development of the market, including the restraints, drivers, and opportunities. The report talks about the competitive environment prevailing in the market worldwide.
The report lists the key players in the market and also provides insightful information about them such as their business overview, product segmentation, and revenue segmentation.
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Companies Profiled in this Report includes, Jive Software, Lithium Technologies, Oracle, Salesforce.com, Artesian Solutions, Attensity Group, Bazaarvoice, Demand Media, Kana Software, QuestBack, Visible Technologies
The report studies the different product segments and end-user applications segment of the Social Customer Relationship Management (CRM) Software market.
Compiling important data from relevant sources, the report estimates the growth of individual segments of the market. Also, the market size and the growth rate of each of the market segments have been discussed in the report.
The report pays very special attention to the growth exhibited by the market in key geographic segments and talks about all the favorable conditions propelling the market growth. Growth trajectory of the market across the key geographic segments is discussed in the report.
This research, highlighting the current situation of the global Social Customer Relationship Management (CRM) Software market, focuses on answering some of the important questions faced by stakeholders. By providing answers to all of these questions related to the key drivers and dominant companies, the report’s authors also focus on different factors, which would create new growth opportunities in the global market.
Prepared by an expert team, the report on the global Social Customer Relationship Management (CRM) Software market highlights recent developments, key trends, and new project developments in the market. As leading companies take efforts to maintain their dominance in the global market, the right way to do so is by adopting new technologies and strategies.
Table of Contents
Global Social Customer Relationship Management (CRM) Software Market Research Report 2017
Chapter 1 Social Customer Relationship Management (CRM) Software Market Overview
Chapter 2 Global Economic Impact on Industry
Chapter 3 Global Market Competition by Manufacturers
Chapter 4 Global Production, Revenue (Value) by Region
Chapter 5 Global Supply (Production), Consumption, Export, Import by Regions
Chapter 6 Global Production, Revenue (Value), Price Trend by Type
Chapter 7 Global Market Analysis by Application
Chapter 8 Manufacturing Cost Analysis
Chapter 9 Industrial Chain, Sourcing Strategy and Downstream Buyers
Chapter 10 Marketing Strategy Analysis, Distributors/Traders
Chapter 11 Market Effect Factors Analysis
Chapter 12 Global Social Customer Relationship Management (CRM) Software Market Forecast
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