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Call Center AI market is booming worldwide details shared in report

3D Technology

The Global Call Center AI Market size to grow from US$ 800 Million in 2019 to US$ 2,800 Million by 2024, at a CAGR of 28.5% during 2019–2024. This report spread across 133 pages, profiling 21 companies and supported with 37 tables and 37 figures is now available in this research.

A Fresh research report on “Call Center AI Market” has been presented by RnRMarketResearch. It evaluates the key market trends, advantages, and factors that are pushing the overall growth of the market. The report also analyzes the different segments along with major geographies that have more demand for Call Center AI Market.

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Top Companies profiled in the Call Center AI Market include are IBM (US), Google (US), Microsoft (US), AWS (US), SAP (US), Oracle (US), Nuance (US), Artificial Solutions (Spain), Avaya (US), Haptik (India), EdgeVerve (India), NICE inContact (US), Avaamo (US), (India), Inbenta (US), Rulai (US), Creative Virtual (UK), Pypestream (US), Conversica (US), Talkdesk (US), and Zendesk (US).

The Services segment is projected to grow at the highest growth rating during the forecast period, as the services play a vital role in the functioning of various AI-enabled solutions. These services ensure faster and smoother implementation, which maximizes the value of enterprise investments. These services ensure end-to-end deployment of computer platforms and address pre-and post-deployment queries of users.

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“Asia Pacific (APAC) call center AI market to grow at highest CAGR during forecast period”

The Call Center AI Market in APAC is expected to record the highest growth rate over the next few years, as a result of the growing technology adoption rate in the region. APAC holds more than 50% of the world’s population. Therefore, any major technological shifts, such as those being heralded by AI, are expected to shape the future of the region. IBM, Microsoft, Google, and AWS account for a majority of share in the call center AI market in the region, along with several other significant call center AI solutions providers.

Breakdown of primary participants’ profile:

By Company: Tier I -35%, Tier II -40%, and Tier III -25%

By Designation: C-Level -45%, Director Level -25%, and Managers -30%

By Region: North America -35%, APAC - 30%,Europe: 25%, and RoW -10%

Report Highlights:

  • To forecast the market size of the segments with respect to five main regions, namely, North America, Europe, Asia Pacific (APAC), Middle East & Africa (MEA), and Latin America
  • To provide detailed information regarding the major factors (drivers, restraints, opportunities, and challenges) influencing the growth of the market
  • To analyze micromarkets with respect to individual growth trends, prospects, and contributions to the total market
  • To analyze the opportunities in the market for stakeholders by identifying the high-growth segments
  • To profile the key players and comprehensively analyze their market share and core competencies
  • To track and analyze competitive developments, such as new product launches & product enhancements; mergers & acquisitions; partnerships, agreements, & collaborations; and expansions, in the call center AI market

The Major growth drivers for the market include the rising use of AI by organizations to offer enhanced customer support services, growing customer engagement through social media platforms, and increasing data generation by organizations.

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Competitive Landscape of Call Center AI Market:

1 Competitive Leadership Mapping

1.1 Visionary Leaders

1.2 Innovators

1.3 Dynamic Differentiators

1.4 Emerging Companies

2 Strength of Product Portfolio (25 Players)

3 Business Strategy Excellence (25 Players)

4 Ranking of Top Players in the Call Center AI Market, 2019

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