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Contact center market to grow at 10.64% CAGR during 2016-2020 illuminated by new report

The analysts forecast global Contact Center Market to grow at a CAGR of 10.64% during the period 2016-2020. Contact centers have experienced an irretrievable evolution over the last decade. includes new research report onGlobal Contact Center Market 2016-2020. This report covers the present scenario and the growth prospects of the global Contact Center Market for 2016-2020.

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The faculty at a contact center is used to manage clients or customers. They also get in touch with customers via email, telephones, web chat, and social media.

Consequently, over the past two decades, many business enterprises have established several contact centers to manage customer interactions. It could be an in-house team or outsourced to a third-party assistance.

Such centers offer different services – such as support or help desk, customer service, and sales and marketing contact centers.

Global Contact Center Market 2016-2020 Research Report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

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Emergence of RPA is one of the trend gaining traction in this market. Robotic process automation (RPA) are software solutions also known as software robots, which are implemented to automate contact center processes.

RPA solutions are ideal for organizations that are handling multiple customer responses and high volumes of data. RPA solutions reduce manual contact center management process to a greater extent.

RPA solutions replace traditional contact center management systems and also reduce administrative costs.

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Key vendors
Cisco Systems
Huawei Technologies

Other prominent vendors

Altitude Software
Aspect Software
Connect First
Interactive Intelligence
Mitel Networks
Noble Systems
Presence Technology
Verint Systems
Verizon Communications

Market driver
Need to automate contact center operations
For a full, detailed list, view our report

Market challenge
System integration issues
For a full, detailed list, view our report

Market trend
Emergence of RPA
For a full, detailed list, view our report

Key questions answered in this report
What will the market size be in 2020 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by the key vendors?
What are the strengths and weaknesses of the key vendors?

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