The USA information technology services market is expected to grow from over $300 billion in 2016 to over $350 billion in 2020. Hardware Support Services was the largest segment in the USA’s IT services market with around 51% share of the market. These services physically repair or optimize hardware and offer telephone technical troubleshooting and assistance for setup and perform fee-based hardware warranty upgrades. Software and BPO Services was the second largest segment in the USA’s IT services market with around 38% share of the market.
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Where is the largest and fastest growing market for IT Services? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The IT services global market report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
It places the market within the context of the wider IT services market, and compares it with other markets.
• The market characteristics section of the report defines and explains the market.
• The market size section gives the market size ($b) covering both the historic growth of the market and forecasting the future. Drivers and restraints looks at the external factors supporting and controlling the growth of the market.
• Market segmentations break down market into sub markets that are hardware support services, software and BPO services, cloud services.
• The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It draws comparisons with country populations and economies to understand the importance of the market by country and how this is changing.
• Competitive landscape gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
• The trends and strategies section highlights the likely future developments in the market and suggests approaches companies can take to exploit this.
• The IT services market section of the report gives context. It compares the IT services market with other segments of the IT services market by size and growth, historic and forecast.
It analyses Expenditure Per Capita, Expenditure Per Household, IT Services Indicators Comparison, Internet Penetration, Internet Hosts across selected countries.
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Markets covered: Hardware Support Services, Software And BPO Services, Cloud Services
Companies mentioned: IBM, Accenture, HPE, Microsoft, SAP, Fujitsu, TCS, Oracle and NTT data
Time series: Five years historic and forecast.
Data: Ratios of market size and growth to related markets, population, GDP, IT services Indicators Comparison, Internet Penetration, and Internet Hosts across selected countries.
Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
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Table of Contents
- Information Technology Services Market Characteristics 10
2. USA’s Information Technology Services Market 11
2.1. USA’s Information Technology Services Market 11
2.1.1. USA’s Information Technology Services Market Overview 11
2.1.2. USA Information Technology Services Historic Market, 2012- 2016 13
2.1.3. USA Information Technology Services Forecast Market, 2016- 2020 14
2.1.4. USA Market Size By Segment 15
Hardware Support Services 15
Software and BPO Services 15
Cloud Services 16
2.1.5. USA Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 17
Cloud Services 17
Software and BPO Services 17
Hardware Support Services 17
2.1.6. USA Per Capita Average Information Technology Services Expenditure Versus Internet Penetration, 2012-2020 18
2.1.7. USA Information Technology Services Market Size Versus Internet Hosts, 2012-2020 19
3. Information Technology Services Market Global Context 20
3.1. Historic Market Growth 20
Drivers of the Market 21
Emerging Markets Growth 21
Technology Development 21
B2B & B2C Mobility 21
High Valuations of Information Technology Companies 21
Restraints on the Market 21
Multinational Operations Difficulties 21
High R&D Expenditure 21
3.2. Forecast Market Growth 22
Drivers of the Market 22
Economic Growth 22
Smart Cities 23
Government Initiatives 23
Internet of Things (IoT) 23
Digital Advertising Revenues Increasing 23
Restraints on the Market 23
Interest Rate Increases 23
Infrastructural Barriers 23
Reduction in Free Trade 24
4. Porters Five Forces Model 25
Bargaining Power of Buyers 25
Bargaining Power of Suppliers 26
Threat of New Entrants 26
Threat of Substitutes 26
Industry Competition 26
5. PESTLE Analysis 27
6. Information Technology Services Market Segmentation 31
6.1. Global Segmentation 31
Hardware Support Services 32
Software and BPO Services 32
Cloud Services 32
Global Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 33
Cloud Services 33
Software and BPO Services 33
Hardware Support Services 33
6.2. Hardware Support Services 34
6.2.1. Market Characteristics 34
6.2.2. Market Trends And Strategies 35
Software Products Integration 35
Growing Demand For Cloud Data Recovery 35
Software Installations Automation 35
Single to Multiple Services Shift 35
6.3. Software And BPO Services 37
6.3.1. Market Characteristics 37
6.3.2. Market Trends And Strategies 37
Cloud/Software As A Service (Saas) 37
Data Analytics For Gaining Insights 38
Software Artificial Intelligence (AI) and Automation 38
Robotics In Business Process Outsourcing 38
ITIL/ISO Certifications In The IT Industry 38
6.4. Cloud Services 39
6.4.1. Market Characteristics 39
6.4.2. Market Trends And Strategies 40
Growing Demand of Hybrid Cloud 40
Faster Data Processing 40
Cloud As A Service 41
Green Data Centers 41
7. Information Technology Services Market Regional And Country Analysis 42
7.1. Global Information Technology Services Market, 2016, By Region 42
7.2. Global Information Technology Services Market, 2012- 2020, Historic and Forecast, By Region 44
7.3. Information Technology Services Market, 2016, By Country 46
7.4. Information Technology Services Market, 2012- 2020, Historic and Forecast, By Country 48
8. Global Information Technology Services Market Comparison with Macro Economic Factors 50
8.1. Information Technology Services Market Size, Percentage Of GDP, Global 50
8.2. Per Capita Average Information Technology Services Expenditure, Global 51
9. Information Technology Services Market Comparison With Macro Economic Factors Across Countries 52
9.1. Information Technology Services Market Size, Percentage Of GDP, By Country 52
9.2. Per Capita Average Information Technology Services Expenditure, By Country 53
9.3. Per Household Average Information Technology Services Expenditure, By Country 54
10. Information Technology Services Indicators Comparison 56
10.1. Internet Penetration, By Country, 2016 56
10.2. Per Capita Information Technology Services Expenditure Versus Internet Penetration, By Country, 2016 58
10.3. Internet Hosts, By Country, 2016 60
10.4. Information Technology Services Market Size Versus Internet Hosts, By Country, 2016 62
10.5. Number Of Registered Domains, By Country, 2016, Millions 64
10.6 Number Of Registered Businesses, By Country, 2016, Millions 66
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