Middle East and Africa Healthcare BPO market by Provider service, by Payer service, by Pharmaceutical service and by Region - Industry Analysis, Size, Share, Growth, Trends, and Forecasts (2016–2021)
The Middle East and Africa Healthcare BPO market is estimated at USD 8.77 Billion in 2015 and is poised to reach USD 14.12 Billion by 2020, growing at a CAGR of 9.992% during the forecast period. The physical infrastructure in Middle-East & Africa countries has received a boost from their governments solely to increase BPO feasibility.
These countries have the same appeal of low cost resources including cheap but skilled labour. The major advantage for these countries however is the timeline.
Being located in a time zone that is very close to the time zones of the biggest economies causes a smoother, seamless running of operations.
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Further, with the growing demand for proper healthcare or related services management, the healthcare organizations are required to outsource certain services to maintain an effective system. Further, the rising pressure to cut healthcare costs, consolidation of healthcare system, along with the stringent policies to implement ICD-10 codes are the major factors fuelling the Middle-East & Africa Healthcare BPO market.
However, concerns in losing control over the outsourced process, concerns regarding service/product quality, and threat to data security are factors limiting the growth of Middle-East & Africa Healthcare BPO market.
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The Middle East and Africa healthcare BPO market is segmented on the basis of provider, payer and pharmaceutical services. Under provider service, the market is segmented into Medical Billing, Medical Transcription, Medical Coding and Finance & Accounts services.
On the basis of Payer, the services market is classified into Claims management, Integrated Front-end Services and Back-office Operations, Member Management, Billing and Accounts Management, Provider Management, Analytics and Fraud Management and Human Resource. And on the basis of Pharmaceutical service the market is discussed under Manufacturing, R&D and Non-Clinical Functions.
Furthermore, on the basis of geography the MEA healthcare BPO market is segmented and analysed under regions of Middle-East and Africa. South Africa offers the largest market with high growth potential in this region
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Some of the major companies operating in the Middle-East & Africa Healthcare Business Process Outsourcing market are Infosys BPO Ltd., Genpact Limited, Cognizant Technology Solutions Corporation, Xerox Corporation. Tata Consultancy Services Ltd. and Accenture PLC.
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