The healthcare BPO market is projected to reach USD 276.79 billion by 2021 USD 170.47 billion in 2016, growing at a CAGR of 10.2% during the forecast period (2016–2021). In this report, the healthcare BPO market is broadly segmented on the type of healthcare services outsourced into provider services, payer services, and pharmaceutical services.
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Healthcare BPO market broadly segmented on type of healthcare services outsourced into provider services, payer services, and pharmaceutical services. Provider services segment is further segmented into medical billing, medical coding, medical transcription, & finance and accounts.
Medical billing subsegment is expected to account for the largest share of provider services segment in 2016.
Healthcare BPO Market, by Pharmaceutical Service
- Research and Development
- Non-clinical Services
- Supply Chain Management (SCM) and Logistics
- Sales and Marketing
- Other Non-clinical Functions
The healthcare BPO market in this report is segmented by payer services, provider services, pharmaceutical services, and region. The study tracks and analyzes competitive developments such as product launches, agreements, partnerships, and acquisitions, and profiles key players and core competencies in the healthcare BPO market.
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Focus on Reduction of Healthcare Delivery Costs, Enactment of PPACA, & Mandatory Implementation of ICD-10 Codes to Boost Growth of Healthcare BPO Market. Among destination regions, India and China are the most preferred locations to outsource various business processes.
These countries are preferred due to their lower costs of operating businesses and cheaper skilled labor. U.S. also ranks high as a preferred location in cases where location and skill are more important than cost savings.
Healthcare BPO Market, by Payer Service
- Claims Management
- Integrated Front-end Services and Back-office Operations
- Member Management
- Provider Management
- Billing and Accounts Management
- Analytics and Fraud Management
Major players in the healthcare BPO market include Accenture PLC (U.S.), Cognizant Technology Solutions Corporation (U.S.), Infosys BPO Ltd. (India), Tata Consultancy Services Ltd.(India), and Xerox Corporation (U.S.).
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Outsourcing models include multisourcing, captive center, hybrid delivery, preferred provider, strategic partnership and global delivery models. The global delivery models is a type of service delivery model adopted by a vendor.
The outsourcing approaches include bundled services, fee for service, flexible contracts and best shoring. The overarching strategies commonly adopted by an organization while outsourcing have been listed under outsourcing models.
Healthcare BPO Market, By Provider Service
2 Revenue Cycle Management
3 Patient Enrollment
4 Patient Care
5 Medical Transcription
6 Device Monitoring
7 Medical Imaging
From an insight perspective, this research report focuses on the qualitative data, future market size, share, and market potential of various segments and subsegments; competitive landscape; and company profiles. The qualitative data covers various levels of industry analysis such as market dynamics (drivers, restraints, opportunities, and challenges) and trends.
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