Customer service is a defining characteristics of all successful businesses. Some businesses, unfortunately, struggle to effectively handle customer inquires. By using customer support software or live chat software, these businesses can improve the level of service they provide to their customers.
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The level of customer support a business offers will influence its long-term success. Businesses that fail to provide their customers with excellent, timely support will struggle to attract and retain customers.
According to a study conducted by Bain & Company, businesses that offer an excellent level of customer service generate an average of 4% to 8% more revenue than their competitors who offer poor customer service. This shouldn't come as a surprise considering the impact customer service has on returning customers.
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If a customer has a poor experience with a business, he or she probably won't return to make additional purchases. But if a customer has an excellent experience with a business, he or she is highly likely to return.
The Global Customer Support Software Market Size, Status and Forecast 2019-2025 report by ReportsnReports is a comprehensive study of the global customer support software market. Covering both current and future prospective scenarios, it analyzes the market from all angles.
Some of the key customer support software vendors profiled in this report include Analysis- Freshworks Inc, Zendesk, salesforce.com, inc, TeamSupport, Zoho, PhaseWare, Tracker, LiveAgent, Samanage, FreshService, Intercom, FocalScope, Kayako and others.
The Global Live Chat Software Market Size, Status and Forecast 2019-2025 report by ReportsnReports is a second professional study of the customer service software market, though it focuses specifically on live chat software. Of course, live chat software consists of programs, applications or other software that allows customers to communicate with a business in real time on the business's website.
Live chat is often preferred by customers because it's faster and more reliable than using a phone to call a business. In just minutes or even seconds, customers can reach a business's customer service representative using live chat software.
Live chat software is used to facilitate the online communications between a business and its customers -- or potential customers -- on a website. Once installed and configured, the business can respond to customers to resolve minor problems before they snowball into bigger problems that permanently damage the business's brand.
This report segments the global live chat software market by several criteria. On the basis of product type, the market is segmented into customer service live chat systems and informational service live chat systems.
On the basis of end-user application, the market is segmented into retail and e-commerce, travel and hospitality, IT and consulting, telecommunications and pharmaceutical. On the basis of geographic region, the market is segmented into the United States, Europe, China, Japan, Southeast Asia, India and Central & South America.