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Picking up the phone with these voice market reports

Telecommunications Market Research

Voice controlled devices and systems are all around us. Even if you don't realize it, you probably use them on a regular basis, such as automated bill payment solutions over the phone. The following two reports explore the voice response market and the voice controlled devices market.


Interactive voice response and voice controlled devices are used in a wide range of applications. Consumers use them for entertainment and leisure, typically in electronic devices.

Businesses, on the other hand, use them to facilitate transactions, run reports and more.

The Global Interactive Voice Response Sales Market 2017 report by The Market Reports is a professional study of the global interactive voice response market.

Featuring 110 pages, it offers an in-depth look at the market and where it's headed. As the name suggests, interactive voice response is a type of technology that allows a human operator to control a computer or machine through the use of voice.

It's commonly used in telecommunications where it creates a medium for users to access specific departments or systems (e.g. bill payment or customer service).

There are several different ways in which interactive voice response technology can be deployed, such as installing the equipment directly on the premises; installing the equipment on a public switched telephone network; or an application service provider (ASP). While each method of deployment has its own pros and cons, the fundamentals of interactive voice response technology remains the same.

Some of the interactive voice response vendors profiled in this report include Incontact Inc., Nuance Communications, Inc., Genesys Telecommunication Laboratories, Inc., At&T Inc., Avaya Inc., Aspect Software Parent, Inc., Verizon Communications Inc., Five9, Inc.

The Global Voice Controlled Devices Ma…ional Survey 2017 report by The Market Reports is a comprehensive study of the global voice controlled devices market. A voice controlled device is similar to an interactive voice response system.

Abbreviated "VCD," it supports voice-operated control; thus, eliminating the need for physical buttons, switches and dials. This report analyzes the voice controlled devices market, revealing product prices, import and export consumption, trends, growth rate, market drivers, challenges and more.

According to a 2007 CNN article, the voice command market is valued at more than $1 billion, with major tech companies like Google and Apple jumping on board by producing their own devices and systems. Of course, Amazon has also been a major player in the voice controlled devices market thanks to its voice operated personal assistant, the Amazon Echo.

This report segments the global voice controlled devices market by several criteria.On the basis of product type, the market segmented into remotes, smart bands, smartwatches, automotive infotainment systems, smartphones and other. On the basis of application, the market is segmented into electronics, automotive, entertainment and other.

Each segment is thoroughly scrutinized.

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