Cloud Communication is hosting of telephone switching, telecommunication applications and data storage over service provider and being accessed through Internet.
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Cloud communication platforms provide a cloud based platform for advanced unified communication functionalities such as video calling, instant messaging and voice over Internet protocol (VoIP).
Traditional communication systems incur heavy costs for hardware implementation and are less flexible in adoption of emerging technologies such as video conferencing and VoIP services, whereas cloud communication platforms are less costly and flexible in adoption of emerging communication functionalities. Cloud communication supports web real time communication which enables voice calling, video calling and file sharing between browsers without the support of external plugins.
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Cloud communication platforms overcome the cost and rigid nature of traditional communication systems. The platforms integrate emerging technologies into a single application, thus reducing hassle of integrating multiple services provided by multiple vendors.
In recent years, communication has evolved from standalone voice calling to video calls and VoIP. These evolved communications can easily be managed through cloud communication platforms.
The platforms could provide the secured service providers such as net banking and social media with two way authentication for using its services. The evolvement of web real time communication is likely to boost the growth of the market.
Technological advancements in cloud technology is also expected to drive the growth of market. Also, the growth of bring your own devices (BYOD) policy in workplace increases the load on communication network in the office, thus installation of cloud communication platform can solve the network congestion issue.
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Cloud communication platforms require a heavy initial investment cost, thus could restraint the growth of market. Most of the platform providers depend on third party for cloud services.
This dependency further impacts the growth of market as cloud service providers have a control on cloud. Cloud services are Internet based, thus speed of Internet connection would impact the cloud communication market.
Moreover, security and privacy issues with cloud could further restraint the growth of market. Web real time communication is still in innovation phase and thus integrating cloud platforms with it, is expected to impact the growth of market.
The tremendous growth of the BPO sector and its inclination towards cloud-based solutions has increased the market opportunities for cloud communication platform solution and service vendors. Organizations are deploying the cloud-based communication solutions to overcome the loopholes of traditional communication systems.
Moreover, the low maintenance requirements and cost effectiveness of cloud communication platform solutions and services is driving this market.
Cloud communication platform solutions are developing and being deployed on the application platform because of the rising real-time applications over the Internet on an on-demand basis. These solutions provide organizations with processing, development, and data storage capabilities in the cloud and deliver the flexibility needed by organizations to enable growth and expansion.
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This report studies sales (consumption) of Cloud Communication Platform in Global market, especially in USA, China, Europe, Japan, India and Southeast Asia, focuses on top players in these regions/countries, with sales, price, revenue and market share for each player in these regions, covering
Cisco System, Inc. (Cisco)
Netfortris, Inc. (Netfortris)
West IP Communications, Inc.
Table of Content:-
Global Cloud Communication Platform Sales Market Report 2016
1 Cloud Communication Platform Overview
1.1 Product Overview and Scope of Cloud Communication Platform
1.2 Classification of Cloud Communication Platform
1.2.1 Unified Communication and Collaboration (UCC/UCaaS)
1.2.2 Web Real-Time Communication (WebRTC)
1.2.3 Interactive Voice Response (IVR)
1.2.4 Voice over Internet Protocol (VoIP
1.2.5 Application Programming Interface (API)
1.2.6 Reporting and Analytics
1.3 Application of Cloud Communication Platform
1.3.1 Training and Consulting
1.3.2 Support and Maintenance
1.3.3 Managed Services
1.4 Cloud Communication Platform Market by Regions
1.4.1 USA Status and Prospect (2011-2021)
1.4.2 China Status and Prospect (2011-2021)
1.4.3 Europe Status and Prospect (2011-2021)
1.4.4 Japan Status and Prospect (2011-2021)
1.4.5 India Status and Prospect (2011-2021)
1.4.6 Southeast Asia Status and Prospect (2011-2021)
1.5 Global Market Size (Value and Volume) of Cloud Communication Platform (2011-2021)
1.5.1 Global Cloud Communication Platform Sales and Growth Rate (2011-2021)
1.5.2 Global Cloud Communication Platform Revenue and Growth Rate (2011-2021)
2 Global Cloud Communication Platform Competition by Manufacturers, Type and Application
2.1 Global Cloud Communication Platform Market Competition by Manufacturers
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