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Unified communication as a service market is expected to reach at a CAGR of +29% from 2016 to 2024

Telecommunications Market Research

The Unified Communication as a Service market is projected to expand at an impressive CAGR of +29% from 2016 to 2024.

Unified Communication as a Service (UCaaS) is an emerging technology that has rapidly garnered a lot of attention from developer communities and enterprises. The global UCaaS market is poised to witness a significant rise in demand for UCaaS solutions from enterprises and businesses keen on increasing the efficiency of existing processes.

A number of these enterprises are now switching from traditional business processes to communications-enabled business processes.

The component segment of the UCaaS market consists of unified messaging, telephony, collaboration platforms, conferencing and application.

Different industry verticals where UCaaS is used are Information Technology (IT), Telecom, healthcare, logistics and transportation, consumer goods and retail, travel and hospitality, public sector and utilities and Banking, Financial Services, and Insurance (BFSI). Market analysis is carried out across various regions such as North America (NA), Europe (EU), Asia Pacific (APAC), and Latin America, Middle East and Africa (LAMEA).

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Top Key Vendors:Top Key Vendors:Cisco, Avaya, NTT Communications, Optus, Genband, Vonage, West Corporation, Masergy, KANDY, Windstream Communications


The unified communication as a service (UcaaS) market can be segmented in three major types into components, applications and enterprise size. The unified communication as a service market can be segmented on the basis of types of components into three major categories namely unified messaging, conferencing and telephony, and collaboration applications.

On the basis of applications the UcaaS market can be segment into seven categories namely banking, financial services and insurance (BFSI), retail, telecom & IT, government, healthcare, hospitality and others (logistics and transportation). The unified communication as a service market can be segmented on the basis of size of enterprises which include small enterprises, medium enterprises and large enterprises.

The market can also be segmented geographically into North America, Europe, Asia Pacific and Rest of the World (Latin America, Middle East and Africa).

The report profiles leading players within the global UCaaS (Unified Communications As A Service) market for the purpose of the study. The products developed by each of the players as well as it upcoming products in the pipeline have been discussed in the report.

The strategy is employed by leading players are revealed. The business and financial overview of every company profile is included in the report.

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Table Of Content:

Chapter 1 UCaaS (Unified Communications As A Service) Market Overview

Chapter 2 Global Economic Impact on Industry

Chapter 3 Global Market Competition by Manufacturers

Chapter 4 Global Production, Revenue (Value) by Region

Chapter 5 Global Supply (Production), Consumption, Export, Import by Regions

Chapter 6 Global Production, Revenue (Value), Price Trend by Type

Chapter 7 Global Market Analysis by Application

Chapter 8 Manufacturing Cost Analysis

Chapter 9 Industrial Chain, Sourcing Strategy and Downstream Buyers

Chapter 10 Marketing Strategy Analysis, Distributors/Traders

Chapter 11 Market Effect Factors Analysis

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