2018 is about to over with accomplishments of many challenges and 2019 is there with more new challenges. With the amalgamation of businesses and technology brands are trying to serve customers with different approaches. It is clear that customer service is the priority of the businesses and to deal with them is their challenge combat.
Thus, the businesses are forecasting 2019 to accept the customers experience problems. Technology is evolving every day to find new ways to engage with their customers. By adapting to new technologies businesses are able to serve the customer well and doing so your business will boost when they will advertise your business through word of mouth.
Tactics to Improve your Customer Service with new emerging technologies 2019:
Notify customers about new offers and deals
By tailoring AI technology that time to time sends email and notification about the new deals about your business, can create trust among the users.
Customer service is a key factor in any business growth and their satisfaction is the priority. AI will track user’s interests whenever they will revisit the online store for the next time based on the past experience.
It helps to collect web cookies and use data about users. Therefore, the user’s information collected is used to tailor shopping deals and suggest items related to prior shopping purchases items.
Offers Customers What They Really Want
AR/VR as advanced technology has moto is to serve customers and allow them to visualize and try items virtually. It is another niche customer service that provides an immersive impact on the users to feel the importance of the item/product before actually buying it. AR/VR technologies help in boosting business opportunity as the understanding of the user’s increases with the time and experience. Businesses can do this with a help of Android or iPhone augmented reality appfor smartphones and tablets. With the usage of AR/VR, understanding from the user end can binds brand and the customer’s experience in an intuitive manner.
Understand customer’s information and data
With Deep Learning (an advanced version of the AI) a business can understand collected data and use for the future prospect when it comes about serving customers. By tailoring Deep Learning into services, a business can serve its customers by delivering the best service at an affordable cost and time. Creating the best service for their customers can save money that would have spent in creating expensive persuasive adverts.
Deep Learning creates a smart persuasive advert that helps to fulfill customer needs and expectations. Analyzing collected data can provide help to your customers that is indirectly concerning your services. This also helps to set up a database which loads a survey whenever its needed time to time. Therefore, new ways can be invented by learning and listening to what your customers’ needs and expectations are all about.
Provide visual that Simplifies Customer Tasks
Computer Vision and Image Analysis provides what information customers want and need information at the time of shopping. Thus this technology provides an easy way to visualize information and connect with businesses. Using a mobile app user can view the data of the product that provide information while allowing the customer to interact based on their interest. It exceptionally creates transparency between the users and business.
Thus users without any confusion buy the product which reduces the rate of return and directly boost the revenue for businesses. Customers expect a lot while going through the e-commerce website thus after the introduction of such technology it will definitely increase the expectation. As a result, the customer will try to visit the e-commerce platform again and again.
Today's customer’s expectation has increased which has pushed the demands from businesses and its service. Customer service is the priority of any small or big businesses in today’s era. Therefore, companies need to change and modify the way they do business, by integrating or upgrading the technologies to achieve the level of success in customer services.
With time users are getting used to new technologies, thus the traditional business should use the advanced tactic to engage with their customers.
Category: Mobile App DevelopersCompany about: Quytech is an Award Winning Mobile App/ AR/VR Development Company having an extensive experience of consulting & developing various Immersive & Mobility solutions which are being used by number of customers globally across the industry. We have build apps for both enterprises and startups. We provide end to end services including conceptualisation, design, development, testing and maintenance. We are working with various industries including Ecommerce, healthcare, Training &a ...