Planning to improve customer service? Hire 24*7 Support Business Outsourcing


Customers are considered an important factor for any business. A recently conducted research shows that over 77% of customers will always be likely to recommend a company to their friends if they got a positive experience. This explains the great saying by business persons, “Happy customers are returning customers.” With this demand, it would then be always advisable to focus on keeping your customers happy and satisfied by offering them great products and excellent services.

Emerging AI trends: All About Artificial Intelligence

Artificial Intelligence has been in play for almost a decade which has fruition intelligent products that we are using or at least have the test prototypes in hand yet there is a lot to be achieved now. All that we have achieved till date is AI development code libraries which mostly works with supervised learning. Now tech giants Microsoft, Facebook & Google are working to create programs that can work over present AI development libraries for cross-platform libraries and unsupervised learning support. AI development will leverage big data, quantum computing, distributed computing and 5G communication for unsupervised learning based AI products development.

Outsourcing isn’t a dirty word: meet your IT team’s new best friend managed services


Small-to-medium-sized businesses (SMBs) generally don’t have the resources to fully support all IT infrastructure needs. Even if your business has one or several in-house IT technicians, they’re often so bogged down by routine daily tasks that their talent is wasted. The very core of your business infrastructure is jeopardised if they’re overworked and vulnerable to error. This employee isn’t adding nearly as much value to your business as they should be. It’s not a good place for them or you.

Tips and Tricks for an easy Office relocation

Whether you’re moving to a bigger office or expanding your current office, there are a great number of challenges that come with the task of an office relocation.The most important would be the task of minimising disruptions, it shouldn’t be a totally un-realistic expectation that your communication infrastructure is fully functional on the first day in the new office.

Secure your mobile workforce – how to protect your employees while they are on the go

secure your mobile workforce how to protect your employees while they are on the goWith our workforce changing and the advent of bring your own device (BYOD) over the last decade, personal security threats are now being transferred to corporate threats. Mobile phones are now able to seamlessly connect and disconnect from corporate systems accessing sensitive data and then connecting to less secure systems – all the while bypassing the same security measures built for Personal Computers.

Leverage technology - attract top talent & Improve employee engagement

leverage technology attract top talent improve employee engagement
A great culture provides the context for people to deliver their best work. As an owner of a Small to Medium sized business, it is understood you want to attract top talent to your business, too often we stress and wonder how can we compete with our big business competitors in attracting and sustaining our top talent candidates.

Microsoft Office 2016 (Aka Office 16) is here….but is it worth your precious time?

22nd September 2015, Microsoft office 2016 was released to the world, this is almost 3 years since the last major version of Microsoft was released.. Simply put, Microsoft office 2016 is a new version of Office, but the major difference is that it is the first of its kind that has been built from for ground up for mobile and cloud.

5 key things you need for a successful Sharepoint strategy

5 key things you need for a successful sharepoint strategy
SharePoint 2010 is rarely bought as a standalone software product, most often it is bundled in with a negotiated Microsoft Enterprise Agreement, for this reason many business leaders are left scratching their heads wondering – 'When should I use SharePoint? What should I use SharePoint for? When Shouldn’t I use SharePoint? And, what exactly is this additional extra I purchased?'

4 financial benefits of Cloud Infrastructure

sm 4 financial benefits of cloud infrastructure
Cloud infrastructure known as Infrastructure as a Service (IaaS) offers businesses remote access to IT resources such as servers, CPUs, storage devices and other hardware and networking equipment. IaaS can be used to run a single application or your entire organisations IT infrastructure, this is alternative to purchasing your own infrastructure.

3 simple ways to cut down your IT costs?

We all want to think we have put in place the best practices to support our organisation but sometimes just because systems appear to be working on the outside, behind the scenes the story could be very different. Running inefficient technology, can be extremely costly in the longer term and it can also have terminal follow on effects to your business should something go wrong. Even though some may try, it's not possible to cut down your IT costs by simply letting your IT get old.

5 IT trends to pay attention to in the next 10 years

The pace at which technology is changing is astronomical, and the adoption rate even more stunning. Consider the fact that the worlds data amounts are doubling, the number of devices connected to the internet has reached nearly 12 billion.

Why Data Backup alone is not enough

why data backup alone is not enough
For years you've been hearing about the importance of data backup - 'Just ensure your data is backed up and everything will be fine...' Well... that's not quite the case - data backup alone is not enough.

How much does downtime cost your business?

The recovery process represents the amount of time it takes to recovery data either locally or from the cloud due to data loss (data loss could be the result of a virus, employee error, or some other type of system disruption).

Should I outsource my IT to a Managed Service Provider?

CSUT524 Mastering Change Management
Running a small to medium-sized business is a constant juggle between getting the work in, getting it done and getting paid for it. Even for SMEs in the thick of the digital economy, the focus is (understandably) about doing core business, not on IT.