Outsourcing isn’t a dirty word: meet your IT team’s new best friend managed services

Outsourced IT Services Blog

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Small-to-medium-sized businesses (SMBs) generally don’t have the resources to fully support all IT infrastructure needs. Even if your business has one or several in-house IT technicians, they’re often so bogged down by routine daily tasks that their talent is wasted. The very core of your business infrastructure is jeopardised if they’re overworked and vulnerable to error. This employee isn’t adding nearly as much value to your business as they should be. It’s not a good place for them or you.


According to the research group Gartner, over 65% of IT budgets go towards tasks that do nothing more than “keep the lights on”. This means SMBs investing in their technology aren’t necessarily improving operations and efficiency or enhancing their security. They’re just keeping the wheels turning.

The concept of “managed services” has evolved throughout the last decade. Today, managed service providers (MSPs) are being used by small businesses to cost-effectively manage, service and support their IT processes.