For many small to mid-sized businesses, the IT department is there to fix things when they break, or add new things just as they're needed. Having IT as part of the strategic planning process isn't deemed necessary.
To an extent you can see why. By going the 'quick fix' route there's often less of an up-front investment to make in time and money. And you'll more or less get what you've asked for.
But there's also a cost. By keeping IT in the dark about strategy, you're also keeping them from setting up the best infrastructure for what's planned ahead. And when those quick fixes become permanent fixtures, problems can creep in as a business begins to incur a 'technology debt'.
The term 'technology debt' was originally coined to describe a quick-fix approach to developing computer code that ignored the big picture, to the long-term detriment of a project. The more the quick fixes were left unchecked, the more difficult and expensive it would be to pull back, look at the big picture and re-do things properly.
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