Shamit Khemka, the founder & MD of SynapseIndia, has announced extensive plans to maintain the company's uncompromising quality assurance policy. SynapseIndia has been relentlessly delivering top quality IT solutions to clients worldwide since its inception in 2000. In fact, the company has an impressive track record of maintaining 100% client satisfaction in projects.
Mr. Khemka said, “ The company will put more rigorous efforts to sustain the strength of its service quality. This will be achieved by putting extra forces behind ensuring robustness across various dimensions of quality assurance.
We maintain an array of processes and certifications to guarantee world-class IT outsourcing services.”
SynapseIndia adheres to the global software development standards. The company curates a bundle of well-defined workflows, maintaining its position in the league of top IT companies.
Besides, the ISO 9001:2015 certification evidently reflects the company's capabilities to follow the most widely accepted quality standards in the world. Compliance with ISO guidelines attests SynapseIndia's commitment to meet clients' expectations in terms of the quality of service.
Mr. Khemka oversees a comprehensive range of quality assurance and control processes. The testing processes for software development are designed to make sure that no product leaves the development phases even with a minor flaw.
Additionally, a “ unit testing ” process followed by development teams regulates the functionality and quality of products. SynapseIndia has a team of articulate QA professionals to flawlessly execute the process and product audits.
The audit process helps secure the adherence to pre-defined processes and international quality standards. The vast experience of the auditors across wide-ranging projects ensures that every type of project gets equal scrutiny and expertise.
The management team at SynapseIndia is extremely serious about serving clients in the best way possible. This approach helps the company build sustainable customer relationships across industry verticals.
The company assigns dedicated client advocates for each project to make the communication process seamless for clients. This communication process enables clients to easily connect with programmers, business developers, designers, and other people involved in the project.
As an IT leader, Mr. Khemka has always followed the ethos that by focusing more on the existing customers, companies can substantially grow their revenue. He encourages the team to regularly communicate with clients and send them updates and information that provides them value.
The business development team of SynapseIndia has earned a rapport by asking questions and learning about their clients' problems. This helps them understand the pain point of the client and offer them a product/service that addresses their problem.
Mr. Khemka takes cognizance of the ever-changing market dynamics of the IT industry. It's a well-understood fact that with changing market conditions, needs and demands of customers are shifting rapidly.
SynapseIndia's management strategy is very swift in terms of adapting to changing consumer behavior. The company ensures that every client gets the desired services irrespective the size and type of their business.
The services of the company are suitable for small businesses, medium enterprises and large corporations alike.
Leaders and managers at SynapseIndia understand that having a quality process is a commitment to profitability and requires long-term management strategies. This commitment is constantly nourished in the company through quality hiring, efficient training process, and a focus on customers' needs.
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