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What should you do if Malwarebytes Web Protection won't turn on

Malwarebytes, one of the most popular anti-malware or firewall programs on the planet, has been protecting millions of users' computer. It seems that many user are experiencing an issue where Malwarebytes web protection won’t turn on. If you are just dealing with this then please read this post to obtain more information and some tips that will hopefully help your issue.


Malwarebytes Web Protection Won’t Turn on

Malwarebytes is one of those free antivirus tools which can be upgraded to a premium version. Malwarebytes is most well-known for their exquisite malware scanner but there is also the full antivirus package.

It provides your computer with many great features. But now, there is an issue - Malwarebytes Web Protection won’t turn on.

Web Protection is important for your computer because the malware software’s main distributor is the Internet. Thus, if there is a problem with your Web Protection setting, you should fix it as soon as possible.

There are two possible reasons for Malwarebytes Web Protection off. Malwarebytes released a firmware update to its program in June 2018, which caused some errors for many people, including the issue – Malwarebytes Web Protection won’t turn on. Another reason is that you have downloaded another program that is in conflict with Malwarebytes.

To Fix “Malwarebytes Web Protection Won’t Turn on” Error

Restarting the Malwarebytes program takes a minute and it won’t make any significant changes to your computer. This method may be not successful for everyone who encounters this problem, but you can have a try. Otherwise read on for more metohds. 

Fix 1: Update Malwarebytes to the Latest Version

Some versions of Malwarebytes have been plagued by this specific problem, but the developer has quickly released updates that almost guarantee solutions immediately. Thus, you can try updating Malwarebytes to the latest version. Here is how to do this:

Step 1: When there is a new version of the tool available online, Malwarebytes will display a popup message. If you have received it, you can click Download and Install and skip over to step 4.

Step 2: If you haven’t received this notification, you can check for updates manually.

Step 3: Open Malwarebytes and navigate to the Application tab in Settings. Under the Application Updatessection, click Install Application Updates.

Step 4: Then you will see a message saying there are no updates available or a message saying Progress: Updates successfully downloaded. You need to click OK and when you are prompted to install updates immediately, click Yes.

Then you just need to follow the on-screen instructions to complete the updating process and see if the “Malwarebytes Web Protection won't turn on” problem still appears.

Fix 2: Uninstall the Driver for MBAM Web Protection

This method is to uninstall the diver for MBAM Web Protection. It may be helpful for you to fix the issue. You can follow the steps below:

Step 1: Right-click the Malwarebytes icon at the bottom right part of your screen and click the Quit Malwarebytes option.

Step 2: Then search for Command Prompt in the search bar and select the Run as administrator option.

Step 3: Input the following command and press Enter: sc delete mbamwebprotection.


Step 4: Restart your computer and open Malwarebytes again in the same manner as you did in step 1.

Step 5: Navigate to the Protection tab in Settings and check under the Real-Time Protection section for Web Protection.

Step 6: Slide the slider from Off to On and check if the issue is solved now.

If the issue still exists you should move on to the next part.

Fix 3: Add Some Files and Folders to the Exceptions List in Your Antivirus Tools

If you use both Malwarebytes and other antivirus tools, it may cause Malwarebytes Web Protection won't start. Although Malwarebytes often advertises that it can be used to work alongside any antivirus tool, the fact is not. Thus, you need to add some files and folders to the exceptions list in your antivirus tools to fix the issue. Here are the steps:

Step 1: In the Start menu, search for the antivirus tool you use and double-click the antivirus icon to enter the user interface.

Step 2: The exceptions setting is in a different location for the different antivirus tools. Here, I take Avast as an example, the following is the path of Avast’s exceptions list: Home > Settings > General > Exclusions.

Here is a list of files and folders you need to add to exceptions list:


C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe

C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe

C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe

C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe

C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe

C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe

C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe








C:\Program Files\Malwarebytes\Anti-Malware


Then you can check if the “Malwarebytes real-time Web Protection won’t t turn on” issue still exists, if yes, you should move on to the next method.

Apart form the methods mentioned above, you can also try more methods to fix the issue. 

Including but not limited to: 

  • Reset the MBAM Service
  • Clean Reinstall Malwarebytes

If all of the methods above don’t work, you can try performing a system restore. If you don’t know how to do it, read this post - What Is System Restore Point and How to Create It? Solutions Are Here!

Protect Your Data with MiniTool ShadowMaker

If your Malwarebytes Web Protection keeps turning off, the virus may attack your computer, which can cause your data loss. Thus, you had better back up important data in advance to avoid data loss and keep the computer safe. Here, I recommend a piece of free backup software – MiniTool ShadowMaker.

MiniTool ShadowMaker can satisfy any of your needs and it allows you to back up important data and systems in simple steps. It supports Windows 10/8/7, which can provide data protection & disaster recovery solution for you.

Additionally, this program supports backing up disk, and partition to an external hard drive, flash drive, thumb drive, pen drive, NAS, etc. At the same time, it has a clone disk feature that allows you to clone your disk to another drive without losing data.

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