Social Media Blog

Social media and hospitality: how to communicate with your guests

No more than a decade ago, it wasn’t that simple to destroy the reputation of a business. Now, one bad rating can bury a company, and especially so if you’re in the hospitality niche.

If a customer finds a stain on their sheets, or a dirty glass on their dining table, the following will happen; they’ll take a photo of it, spread it all around social media, and even visit hospitality rating websites to post their review.

On the other hand, if your service meets or even exceeds their expectation, everyone on the internet will know about it as well. However, you need to be ready for both situations and know how to deal with them.

Your Goal Is Omnipresence
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