Customer journey

  • Defining the customer journey

    Pre641 Defining the customer journey

    Customer journey (aka customer engagement journey) is a term much bandied about in discussions about customer service, but what exactly does it mean? The answer, it seems is not straightforward.

  • Unwrapping Every Marketer’s Dream: User Flow

    User Flow — the complete visualized actionable analytics in ShepHertz App42. There are no limitations as to what you can do with it to drive your business toward phenomenal growth.