Customer journey

  • Customer journey analytics market worth $12.22 billion by 2022

    The global Customer Journey Analytics market size is expected to grow from USD 4.76 billion in 2017 to USD 12.22 billion by 2022, at a Compound Annual Growth Rate (CAGR) of 20.8%. Enterprises are recognizing the importance of providing personalized, engaging, and efficient customer experience to drive customer brand loyalty, acquisition, and customer lifetime value.

  • Defining the customer journey

    Pre641 Defining the customer journey

    Customer journey (aka customer engagement journey) is a term much bandied about in discussions about customer service, but what exactly does it mean? The answer, it seems is not straightforward.

  • Unwrapping Every Marketer’s Dream: User Flow

    User Flow — the complete visualized actionable analytics in ShepHertz App42. There are no limitations as to what you can do with it to drive your business toward phenomenal growth.