Forrester Research says many major brands will favour short-term CX goals over strategic initiatives. CCW Digital says the number one priority in 2019 will be increasing investment in digital channels.
IComm Australia Pty Ltd, the award-winning consultancy of integrated unified communications, today announced a new reseller partnership with Premier Technologies Pty Ltd, the vendor of Premier Contact Point, a class-leading cloud customer contact solution. This partnership enables IComm to help its clients grow revenues and improve customer experience.
Aspect Software, of which Premier Technologies is a partner, has received two awards at the 2018 Frost and Sullivan Asia-Pacific Best Practices Awards: the Outbound Systems Market Share Leadership Award and the Contact Center Application Growth Excellence Leadership Award.
In 2017 artificial intelligence was named Marketing Word of the Year by the US Association of National Advertisers. Artificial intelligence (AI) is being applied to improve the process of gaining market intelligence.
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