What is Wangiri Fraud and how does it impact telecom operators?

Wangiri fraud, a callback scam dates has its origin to the Japanese word which means “one ring and cut”. Telecom operators are facing this for over a decade now and this is only growing exponentially year on year around the globe. In Wangiri, a fraudster gives a missed call to several victim’s phone numbers of different countries from an international or unusual number.

What is Interconnect Billing System in Telecom?

Interconnect is a process for telecom operators to handle calls for other operators thus allowing people who are using different networks to communicate with each other in both domestic and international scenario. Point of Interconnection is used to connect the physical interface between two different telecom operators to connect their customers. If operator A and operator B are not interconnect partners, their customers would not be able to call each other. So, to allow ease of communication, operators get into interconnect agreements with each other thus allowing good business opportunity for them.

What is Network Capacity Management? How AI/ML can improve Network Capacity management

imageThe telecom world as we know it is constantly evolving, with technology innovation and enhancements coming on a regular basis. And today, with mobile technology evolving from 4G/LTE to 5G, there is an evolution in terms of customer experience demand and competition landscape as well. This puts CSPs in a precarious position to deliver the best experience to their consumers while keeping costs low, and competitive advantage intact.

Moving infrastructure closer to the app – software load balancing for telcos

In the age of digitisation, the telecommunications landscape has changed forever. Revenue from core services such as voice and messaging has declined, and digital modernisation has brought sweeping operational change. New revenue channels such as apps and entertainment require a high degree of customer interaction, backed by analytics and streamlined networking. Microservices adoption is high, as more and more companies realise that in order to interact better and more frequently with their customers, they need to have a more agile and scalable application infrastructure.

The biggest distraction of the open office? Your colleagues

New research from Plantronics, Inc. (“Poly” – formerly Plantronics and Polycom) and Future Workplace has found that more than half of Generation Z and Millennials say they still want open offices despite the distractions associated with them. Other key findings include: 66% of respondents said their biggest distraction is a co-worker talking loudly on the phone, and 65 percent say it’s a co-worker talking nearby. Half of Gen Z (52%) say they are most productive when they were working around noise or talking with others. Whereas 60% of Baby Boomers say they’re most productive when it’s quiet. The majority of employees who rely on phone and video conferencing during the day say that distractions could be minimised with better technology (56%). This leaves multiple challenges for organisations with open offices to manage. Do let me know if you would like to speak to Paul Clark, SVP EMEA MD at Poly, about the results further and solutions that can help.