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Australians’ ambition to get work done sees IT teams avoided, Citrix workplace study reveals

• Almost half of Australian workers believe new technology is vital to retaining business strength • One-third of Australian workers are considered ‘Impulsive’ technology types; proficient with IT tools • As a result, 57 per cent of Australian workers attempt to resolve workplace IT issues by themselves

Australians are creating a security risk for their employers by deliberately avoiding overworked IT teams to resolve workplace IT challenges themselves, a recent Citrix survey has revealed.

The Future of Work study commissioned by Citrix exposes the diversity in the way 1000 Australian workers are accessing and engaging with enterprise technology, with a focus on their willingness to embrace new technologies.

The Citrix study found that 31 per cent of today’s Australian workers can be labelled as ‘Impulsive’ technology personalities – those who often seek out technology solutions to overcome challenges while avoiding support from IT teams with lengthy waiting times, posing a significant security risk to companies. 

Worryingly, 57 per cent admitted they would seek out free online tools, ask for help from somebody around them or struggle with existing tools when completing a new task.

While 40 per cent would disregard company security protocols and IT teams to access unsecured public Wi-Fi to get work done.

Unsurprisingly, almost half (46%) of Australian workers still agreed that new technology is vital to retaining business strength and driving employee efficiencies; 77 per cent were also open to embracing new applications if introduced by IT teams.

However, 24 per cent did not believe technology should not be an end to itself, and one-third (33%) acknowledged they could do much more with the tools currently at their disposal if basic training programs were offered by companies.

“One of the best aspects of Australian companies is the regional push for innovation and new technology” said Erin Butler, Area Vice President Citrix Australia and New Zealand.

“Our research has shown that Australian workers aren’t afraid of tackling the latest and greatest technology to get work done. However, where businesses have challenges is around ensuring employee security, compliance and availability. The data shows that large numbers of employees will use unsecured wifi networks and find their own workarounds – simply to get work done.

“Organisations and IT Leaders need to leverage design thinking to improve the employee experience, increase engagement, and if that is where organisations focus, user adoption will be more inherent. We see this in the consumer world, and we can emulate this in the business world.”

The four technology personality types identified in the Citrix study, highlight the varying expectations, attributes and requirements for workplace technology among Australian workers were:

The Impulsive (31%)

  • ‘Impulsives’ are technology seekers with a good knowledge of IT and communication and will refuse the help of IT teams to resolve technological challenges.

The Challenger (27%)

  • ‘Challengers’ are efficient and effective communicators that understand the positive impact of technology on their performance. They are not afraid of change.

The Learner (25%)

  • ‘Learners’ express a lack of technological understanding but are keen to acquire new skills, because they recognise the importance of technology in working environments.

The Sceptic (17%)

  • ‘Sceptics’ are comfort seekers who are poor at improving work performance through technology. They are effective communicators offline but require support in digital contexts.

Question 7 (Responses A, B)

Question 6 (Response A)

Question 9 (Responses A,B,C)

Question 6 (Response B)

Question 13 (Response A)

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