Reflexis Systems, Inc., the pioneer and leader in integrated real-time execution and workforce management solutions, announced increased demand by customers for mobility solutions. Following on the company’s news of more than 50 new deals in 2014, Reflexis announces more than a dozen implementations of its mobile workforce management and task execution solutions, including Reflexis StorePulse® real-time execution software. Customers are embracing mobility across all retail categories including grocery, department stores, specialty, soft goods, and convenience.
Mobility plays an important role in tying together all the information from various store systems. Reflexis StorePulse provides a single role-based application to view prioritized alerts and tasks coming from social media, Big Data, and other sources and drive best-practice response to provide the best possible customer experience. Mobility allows managers to make better decisions, whether they are in the store or on the road, giving them the ability to respond to key events and alerts and efficiently manage labor operations such as responding to employee sick callouts. Mobility also gives associates more flexibility to request shift swaps and time off, view schedules, and look up vacation, Paid Time Off, and other balances, leading to a higher quality of working life.Mobility solutions can help create a positive shopping experience for the new digital customer who increasingly opts to “check-in” to stores using their own devices. With Reflexis, mobile-enabled digital store associates are immediately alerted to customer check-ins with prior purchase history and preferences in hand to provide a higher quality of customer engagement.
Reflexis also announced major updates to its previously announced native mobility solutions (Reflexis Workforce Manager™, Task Manager™, StorePulse, StoreWalk®, and Employee Self Service):
- Improved User Interface: New versions of native applications take better advantage of hardware capabilities, allowing an enhanced user experience.
- Enhanced Filtering: Ability for store managers and associates to efficiently sort through prioritized tasks and alerts to focus on most important things first
- Support for Windows Phone 8.1, iOS, Android, HTML5, and retail-purposed mobile devices such as the MC40 and SB1 Smart Badge
“Associates in retail require technology to help them service their customers’ needs, reduce the time they waste hopping among different applications, searching for best practices, and prioritizing their activities,” says Prashanth Palakurthi, founder and CEO of Reflexis Systems. “Reflexis StorePulse® is the architecture that provides this information. Mobility puts it into their hands.”
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About Reflexis Systems, Inc.
Reflexis is the pioneer in real-time store execution and workforce management solutions that enable retailers to execute their customer engagement strategy flawlessly and uncover profit. The Reflexis platform of real-time store execution, task management, KPI/compliance, time and attendance, and labor scheduling (including budgeting, forecasting, and employee self-service) enables retailers to align store labor/activities to corporate goals and institutionalize best-practice response to real-time metrics and alerts.
For the past 12 years, more than 200 of the world's best companies in multiple vertical categories such as retail, hospitality, and Quick Serve Restaurants have reported dramatic improvements in compliance with corporate strategies; higher productivity of corporate, field, and store employees; and increased revenue and profitability after implementing Reflexis workforce management and real-time execution solutions. Reflexis StorePulse® (patent pending) synchronizes activities with real-time KPIs, alerts, and customer demand. Stores, hotels, and restaurants can systemically execute best practices to provide a greater quality of customer engagement, leading to higher revenues.
Reflexis Systems, Inc. is privately held and headquartered in Dedham, Massachusetts and has offices in Atlanta, London, the Netherlands, and India. For more information, visit www.reflexisinc.com.